Quanticlo Help Center

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Shipping

When do you ship my order?

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All orders made outside Italy and placed before 5 p.m. are shipped the same day
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What are the delivery times?

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Delivery time varies from country to country, we ship with the best and fastest services. For example, for Europe the delivery takes place in about 2/3 working days. After your order you will receive an email with the estimated delivery time.
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How can I track my order and know when it will be delivered?

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You will receive shipment tracking via email and you will be notified of all stages of the shipment, such as the order delivery date.

Can I cancel or modify an order?

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We guarantee super fast delivery times, which is why it is not always possible for us to modify / cancel orders already placed.
Have you noticed that you want to cancel or change your order? Check if the order cancellation function at the cash register is available (this function is only available in certain time slots). If you are unable to cancel the order by yourself, please contact our customer service, we will check if it is still possible to cancel or change the order.

Which countries do you ship to?

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We deliver all over the world!

The courier could not deliver my order, what can I do?

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Contact us via the form below or by e-mail at hello@quanticlo.com. Our operators will assist you in setting up a new delivery as soon as possible.

I just ordered but I got the wrong address, is this a problem?

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No, but contact us as soon as possible at hello@quanticlo.com with the correct order number and shipping information.


Return

Can i make a return?

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Yes, you have 30 days to make the return.
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How will I receive the refund?

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The refund will be made directly to the card used for the order
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How much time do I have to return the product?

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You have 30 days from receipt of the package to make the return.

Is it possible to make an exchange?

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At this time we do not offer an exchange service, but you can return the product and receive a refund for the cost of the product (return costs will not be refunded). You can return the item and place a new order.

When will I receive the refund?

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We try to process returns as quickly as possible, it may take up to 7/15 days from receipt of the package in our warehouses before the refund is issued.

When we make the refund, you will receive a refund confirmation email and the amount will be visible on the card or in your account in approximately 2/6 business days (the time depends on your bank).


Payments

Can I pay on delivery?

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Cash on delivery is only possible for orders in Italy
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Are the payments secure?

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Quanticlo takes customer safety very seriously. Our site is classified level 1 PCI DSS (Payment Card Industry Data Security Standard), an international security system. We also use SSL certificates, which guarantee the security of online data.
Your card details are absolutely secret and will only be used to make payment.

What payment methods do you accept?

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It is possible to buy with PAYPAL, credit or prepaid cards, moreover for directly in Italy, it is also possible to pay in cash on delivery directly to the courier
Accettiamo le seguenti carte di credito / prepagate: Postepay, Visa, Visa Debit, American Express, MasterCard, Maestro ed Electron. Da oggi è possibile anche pagare in 3 rate senza interessi con KLARNA!

Is it possible to pay in several installments? How does payment with Klarna work?

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Yes, it is now possible to buy in 3 interest free installments with Klarna.
At checkout, you can choose to pay in 3 installments with no interest, no additional fees or hassle.
You will need to enter your card details, you will be charged the first payment after the order has been shipped.
The rest of the charges on your card will automatically occur every 30 days and you will always be notified first by Klarna.

Is it possible to pay with Paypal?

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Yes, it is now also possible to purchase with Paypal.







Do you have to return a product?

Easy
You have 30 days to make the return


1. Contact us at hello@quanticlo.com
2. Include the reason for the return in the package
3. Insert in the package your order number, email used and the name and surname with which you ordered.
4. Apply the address provided to you via email on the package.
5. Send the package with the courier of your choice.


Wait for the package to arrive in our warehouses.



For more info contact us





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Customer service
From Monday to Friday
9:30 | 12:30 - 14:30 | 18:00



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