Quanticlo Returns Center

Welcome to the Quanticlo Return Portal!
In a few clicks you will receive by email the Free Return label, the return form and you can book the free collection directly to your home.

2 important info to know:
• Free returns are only available in Italy.
• Returns are currently processed in: 5-7 business days

• How will I receive the refund?
The refund will be made directly to the card used for the order or according to order payment method.

• How much time do I have to return the product?
You have 30 days from receipt of the package to make the return.

• When will I receive the refund?
We try to process returns as quickly as possible, it may take up to 5/7 days from receipt of the package in our warehouses before the refund is issued.
When we make the refund, you will receive a refund confirmation email and the amount will be visible on the card or in your account in approximately 2/6 business days (the time depends on your bank).
• Is it possible to make an exchange?
At this time we do not offer an exchange service, but you can return the product and receive a refund for the cost of the product (return costs will not be refunded). You can return the item and place a new order.

• How should I ship the return?
Please use Quanticlo original box. You can use packing material you prefer. Shoes must be unworn.

Did you not find what you were looking for?

(instant response)

write us an email

(We reply in about 2 hours)

Write to us on WhatsApp

(We reply in about 2 hours)

Customer service
From Monday to Friday
9:30 | 12:30 - 14:30 | 18:00

Quanticlo uses cookies to offer you the best services and improve your experience. For more info, read our full policy